Frequently Asked Questions

Everything you need to know about your Helio shopping experience.

What is Helio's shipping policy?

We offer free standard shipping on all orders over $75. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.

How do I return or exchange an item?

We accept returns and exchanges within 30 days of delivery. Items must be in their original condition with all tags attached. Simply visit our returns portal to generate a prepaid shipping label.

How can I ensure I'm ordering the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a tailored silhouette.

What payment methods do you accept?

Helio accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are your materials sustainably sourced?

Yes, Helio is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and eco-friendly dyes in our collections to minimize our environmental footprint.

How do I track my order status?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's website. You can also view your order status by logging into your Helio account.